Terms & Conditions

By accessing or using the Website or any services made available through the Platform, you confirm that you have read, understood and agree to be legally bound by these Terms & Conditions.

Please read these Terms & Conditions carefully before creating an account, submitting a project request, purchasing a service or otherwise using the Platform.

Last updated: 24 September 2026

Definitions

Platform means the relevant online platform operated by the Company through the Website, being either Bindersbay or EmDashCo, through which Users can explore visual marketing services, submit project requirements, purchase available services and interact with Independent Service Performers.

Company means EAST STYLE LIMITED, company number 15670708, with registered address at 72 Halliwick Road, London, England, N10 1AB, acting as the operator and intermediary of the Platform.

User means an individual who accesses the Website, creates or uses an account, submits a project request, purchases a service through the Platform or otherwise uses the Platform. A User may act on their own behalf or as an authorised representative of a business or organisation. Each Platform account is created and used by a specific individual.

Website means, as applicable, bindersbay.com or emdashco.com, together with all associated webpages, interfaces, features and other digital functionality made available through the relevant domain.

Services means the visual marketing services made available through the Platform and performed by Independent Service Performers within the categories of Logos & Branding, Typography & Icons, Illustrations & Graphics, Infographics & Data, and Web & Social Media. The Company does not directly perform these Services.

Independent Service Performer means an independent third-party professional who offers and performs Services through the Platform on their own behalf. Independent Service Performers are not employees, agents, partners, representatives or members of an internal team of the Company. Participation on the Platform does not create an employment, agency, partnership or joint venture relationship between an Independent Service Performer and EAST STYLE LIMITED.

You means the individual accessing or using the Website or Platform, whether acting on their own behalf or as an authorised representative of a business or organisation.

1. Scope of the Services

The Platform enables Users to explore and request visual marketing Services from Independent Service Performers. EAST STYLE LIMITED operates and administers the Platform and provides the technical environment through which Users can discover available Services, initiate projects and interact with Independent Service Performers. The Services themselves are performed independently by the relevant Independent Service Performers and not by EAST STYLE LIMITED.

The professional relationship relating to the performance of a Service is between the User and the relevant Independent Service Performer. EAST STYLE LIMITED acts as the operator and intermediary of the Platform and does not become the provider of the underlying visual marketing Service solely by facilitating the project, communication, payment-related functionality or other Platform processes.

Any contract for the performance of a Service is entered into between the User and the relevant Independent Service Performer. EAST STYLE LIMITED is not a party to that service contract, except in respect of obligations expressly assumed by the Company under these Terms & Conditions.

The Platform may facilitate project requests, exchange of project information and reference materials, communications between participants, service selection, payment-related functionality and other administrative processes necessary for its operation. The Company may also apply reasonable technical, operational, security and compliance procedures to protect the Platform and support its proper functioning. Such activities do not make the Company the provider of the underlying visual marketing Services.

Services available through the Platform are limited to visual marketing activities within the categories of Logos & Branding, Typography & Icons, Illustrations & Graphics, Infographics & Data, and Web & Social Media. Depending on the specific offering, Services may include logo design, brand identity materials, typography systems, icon sets, commercial illustrations, graphic asset packs, infographics, data visualisations, web banners, social media templates, thumbnails and other visual marketing materials falling within those categories.

The Platform does not offer video production, video editing or audio-related services as final deliverables. Users may provide video files as reference materials where reasonably necessary to communicate a preferred visual direction, example or source information for a project.

The scope, price, expected deliverables and estimated completion time of a Service may vary according to the selected offering, project requirements, level of customisation, information and materials supplied by the User and other circumstances relevant to the project. Applicable information will be presented through the Platform or otherwise established as part of the relevant project process.

Unless expressly stated otherwise, deliverables made available through the Platform are intended for lawful commercial, promotional, editorial, educational or internal business purposes. The Platform does not provide legal, accounting, regulatory, certification, notarial or other regulated professional advisory services and does not guarantee acceptance, publication or approval of any deliverable by a third-party website, advertising network, marketplace, social media platform or other external organisation.

Users are responsible for ensuring that their project requests, materials supplied to an Independent Service Performer and intended use of any deliverables comply with applicable law, intellectual property rights, contractual obligations and any relevant third-party requirements.

2. Acceptance of Terms

By accessing or using the Website, creating an account, submitting a project request, uploading materials, purchasing a Service or otherwise using the Platform, you acknowledge that you have read, understood and agree to be legally bound by these Terms & Conditions together with the Privacy Policy, Acceptable Use Policy and any other applicable terms or policies referenced on the Website.

These Terms & Conditions apply to visitors, registered Users and, where relevant to their use of Platform functionality, Independent Service Performers.

If you do not agree with these Terms & Conditions or any applicable policy governing use of the Platform, you must discontinue access to and use of the Website and Platform.

3. Electronic Acceptance

Where the Platform requires you to create an account, select a checkbox, submit an order, project request or application, or otherwise take an electronic action confirming acceptance of these Terms & Conditions, that action constitutes your electronic acceptance of these Terms & Conditions to the extent permitted by applicable law.

4. Account Registration

Certain features of the Platform, including submitting project requests or purchasing Services, may require a User account. When creating and using an account, you must provide accurate, complete and up-to-date information reasonably required for account administration, communications, payment processing and operation of the Platform.

Each account must be created and used by a specific individual. If you use the Platform as a representative of a business or organisation, you confirm that you are authorised to act in that capacity and to submit the relevant project information and materials. The business or organisation itself does not replace you as the individual account holder.

You must not create or use an account with false, misleading or materially inaccurate information, impersonate another person, use another individual's personal information without lawful authority or use account details intended to conceal your identity in connection with fraudulent or abusive activity.

You are responsible for maintaining the confidentiality and security of your login credentials and for activity carried out through your account. You must notify the Company without undue delay if you become aware of unauthorised access to or use of your account.

The Company may rely on instructions, communications, approvals and project requests submitted through your account as having been authorised by you unless it has received sufficient notice that the account has been compromised or used without authority.

Where reasonably necessary for security, fraud prevention, compliance or protection of the Platform and its users, the Company may request additional information to verify your identity, account details or authority to act as a representative of a business or organisation.

The Company may restrict, suspend or terminate an account where information provided through that account is materially false, misleading, incomplete or unverifiable, or where the Company reasonably believes that the account is being used in breach of these Terms & Conditions, applicable law or the rights of another person, or in a manner that threatens the security or proper operation of the Platform.

5. Fraud Prevention

The Company may implement reasonable technical, operational and organisational measures intended to protect the Platform, Users, Independent Service Performers and third-party service providers against fraud, payment abuse, unauthorised access, account misuse, security threats and other unlawful or suspicious activity.

Where the Company reasonably identifies or suspects fraudulent activity, unauthorised account use, false or misleading information, payment irregularities, abusive chargebacks, disputed transactions, misuse of the Platform or other conduct presenting a material legal, security, operational or financial risk, it may take proportionate protective measures.

Such measures may include requesting additional verification, temporarily restricting account or Platform functionality, suspending access, pausing the processing of a project request or transaction, cancelling a pending transaction where permitted, or suspending or terminating the relevant account.

The Company may also act on information received from payment service providers, financial institutions, fraud prevention providers or competent authorities where such information reasonably indicates suspicious or unauthorised activity.

Nothing in this section prevents the Company from refusing further access to the Platform, declining future project requests, preserving relevant records or cooperating with competent authorities where required by applicable law or reasonably necessary to prevent fraud, enforce these Terms & Conditions or protect the legitimate interests of the Company, Users, Independent Service Performers or third parties.

6. Email Verification and Account Activation

As part of the account registration process, the Platform may require verification of the email address provided by the User. Where verification is required, a verification message will be sent to the registered email address and access to relevant account functionality may remain restricted until the verification process has been successfully completed.

A verified email address may be required to submit project requests, purchase Services, communicate through the Platform, receive project-related notifications, access deliverables and manage account functionality.

Users are responsible for ensuring that the email address associated with their account remains accurate, accessible and capable of receiving communications relating to the Platform. The Company may restrict access to relevant Platform features until required email verification has been completed.

7. Eligibility and Permitted Use

By accessing or using the Platform, you represent that you have the legal capacity and authority required to enter into binding agreements and to use the Platform in accordance with these Terms & Conditions.

If you use the Platform as an authorised representative of a business or organisation, you represent that you have sufficient authority to act on its behalf in connection with the relevant project requests, Services, communications and materials submitted through your account.

You may use the Platform only for lawful personal, professional or business purposes. All project requests, instructions, trademarks, logos, images, documents, video reference files and other materials submitted through the Platform must be lawful and provided with all rights, licences, permissions and authority necessary for their intended use.

You must not use the Platform in a manner that interferes with its security, availability, integrity or proper operation, or attempt to gain unauthorised access to another account, system, network or other restricted part of the Platform.

The Company may restrict, suspend or terminate access where it reasonably believes that the Platform is being used unlawfully, fraudulently, abusively, in breach of these Terms & Conditions or in a manner that creates a material legal, operational or security risk.

8. Prohibited Activities

You must not use the Platform or any Services available through it for unlawful, fraudulent, deceptive, abusive or otherwise prohibited purposes.

You must not submit, request, upload, distribute or use materials that infringe intellectual property rights, privacy rights, contractual rights or other rights of third parties, or that violate applicable advertising, consumer protection or other legal requirements.

You must not use the Platform to request, create or distribute fraudulent, defamatory, threatening, hateful, discriminatory, obscene, exploitative or otherwise unlawful material. This includes falsified documents, deceptive commercial materials, impersonation content, fraudulent identity materials or content intended to facilitate unlawful activity.

You must not introduce malicious code, viruses or other harmful components, conduct unauthorised scraping or automated extraction, engage in phishing, credential harvesting, spam, denial-of-service activity, unauthorised data collection or otherwise interfere with the security, integrity or operation of the Platform or connected systems.

You must not use the Platform in connection with fraud, money laundering, sanctions evasion, deceptive commercial practices, intellectual property infringement or other conduct that may unlawfully expose the Company, Users, Independent Service Performers, payment service providers or other third parties to legal, financial, operational or security risk.

Where the Company reasonably believes that prohibited activity has occurred, it may restrict or terminate access to the Platform, cancel or suspend affected pending activity, preserve relevant records where permitted or required, refuse future use of the Platform and cooperate with competent authorities or relevant service providers in accordance with applicable law.

9. Age Restrictions

The Platform is intended solely for individuals who are at least eighteen (18) years of age and have the legal capacity to enter into binding agreements.

By creating an account, submitting a project request, purchasing Services or otherwise using the Platform, you represent that you satisfy this age requirement.

Where the Company reasonably determines that an account is being used by a person under the age of eighteen, it may suspend or terminate the account, restrict further access and take other measures reasonably necessary to protect the Platform and comply with applicable law. Any payment or refund consequences arising from such use will be determined in accordance with applicable law and the relevant payment and refund provisions of these Terms & Conditions.

10. User Obligations

You are responsible for your use of the Platform and for complying with applicable laws and other legal requirements relevant to your activities, project requests, purchases and use of Services.

You must ensure that all project requests, instructions, trademarks, logos, images, text, documents, video reference files and other materials submitted through the Platform are accurate, lawful and provided with all necessary rights, licences, permissions and authority. The Company is not responsible for independently verifying ownership of or rights in materials submitted by Users.

You are responsible for reviewing project requirements and providing information reasonably necessary for the selected Independent Service Performer to understand the requested scope and intended deliverables. Where additional information, clarification or reference materials are reasonably required, failure to provide them may affect the performance or timing of the relevant project.

You are responsible for the subsequent use, publication, distribution, modification or commercial exploitation of deliverables received through the Platform and for ensuring that such use complies with applicable law, intellectual property rights, contractual obligations, advertising requirements and relevant third-party platform rules.

You agree to cooperate with reasonable requests from the Company relating to account security, fraud prevention, payment issues, compliance matters or the proper operation of the Platform.

11. Nature and Limitations of the Services

The Services available through the Platform involve creative judgement, professional expertise and subjective visual interpretation. Deliverables may therefore vary according to the agreed project scope, information and reference materials supplied by the User and the professional approach of the relevant Independent Service Performer.

Independent Service Performers are responsible for performing the Services they undertake in accordance with the scope and requirements agreed for the relevant project. EAST STYLE LIMITED operates the Platform and facilitates the interaction through which those Services are requested and performed, but does not itself create the visual marketing deliverables.

Unless a specific visual requirement, format or other characteristic has been expressly included in the agreed project scope, differences in style, composition, interpretation or creative direction do not by themselves establish that a Service has not been performed.

The Company may implement reasonable technical, administrative or platform-level procedures intended to support the operation and integrity of the Platform. Such procedures do not constitute creative direction by the Company, professional supervision of an Independent Service Performer or a guarantee that a particular deliverable will satisfy every subjective preference of a User.

Neither the Company nor the Platform guarantees that any deliverable will achieve a particular commercial, advertising, branding, engagement, conversion, audience or other business result. Outcomes may depend on the way deliverables are implemented, the market in which they are used, third-party platforms and other circumstances outside the reasonable control of the Company and the Independent Service Performer.

12. General Conditions

The Company may, where reasonably necessary and subject to applicable law, restrict, suspend, modify or discontinue access to all or part of the Platform for operational, technical, legal, security, compliance or legitimate business reasons.

Project-related information, communications, instructions, files and other materials submitted through the Platform may be transmitted through electronic communications networks and processed through third-party technical infrastructure where necessary to provide Platform functionality and facilitate interaction between Users and Independent Service Performers.

Payments associated with Services made available through the Platform are processed through authorised third-party payment providers. EAST STYLE LIMITED does not provide banking, payment account, e-money, money transmission or financial custody services. Payment processing may also be subject to the applicable terms and privacy practices of the relevant third-party payment provider.

Except where expressly permitted by these Terms & Conditions or authorised in writing by the Company, you may not reproduce, copy, distribute, publish, license, sell, commercially exploit, reverse engineer or otherwise misuse the Website, Platform software, Platform content, documentation or other materials owned by or licensed to the Company.

The headings used in these Terms & Conditions are provided for convenience only and do not affect the interpretation of any provision.

13. Accuracy of Information

Information published on the Website is provided for general informational purposes and to describe the Platform, available service categories and related functionality. Although the Company may update, revise or remove Website content from time to time, it does not guarantee that all information will at all times be complete, current, uninterrupted or free from errors or omissions.

Descriptions of Services, visual examples, illustrative materials, estimated delivery timeframes, pricing information and other content displayed on the Website may not reflect every project-specific circumstance. Unless expressly confirmed as part of a particular project or transaction, such information does not constitute a binding representation or guarantee regarding any specific deliverable, Independent Service Performer, completion time or project outcome.

Users remain responsible for evaluating whether the Platform and the relevant Services are suitable for their requirements and should not rely solely on general Website content when making legal, financial, commercial or other professional decisions.

14. Modifications to the Services and Prices

The Company may modify, update, suspend, restrict or discontinue aspects of the Platform where reasonably necessary for operational, technical, legal, security, compliance or legitimate business reasons. This may include changes to Platform features, functionality, available service categories or the manner in which Services are displayed or accessed.

Prices for Services made available through the Platform may change from time to time and may differ according to the type of Service, project scope, level of customisation, expected deliverables, estimated completion time and other relevant project-specific factors. Pricing displayed on the Website does not constitute a guarantee that the same price will remain available for future projects or transactions.

Where a price has been confirmed for a particular purchase or project through the Platform, subsequent general changes to Website pricing will not retrospectively alter that confirmed price unless otherwise agreed or required by applicable law.

The Company may remove or update outdated, archived, illustrative or promotional Website content and is not required to continue offering any particular Platform feature or Service category indefinitely. Any material effect on an existing confirmed project will be addressed in accordance with these Terms & Conditions and applicable law.

15. Services

Services made available through the Platform are visual marketing services performed independently by Independent Service Performers and accessed through the relevant Website.

Available Services fall within the categories of Logos & Branding, Typography & Icons, Illustrations & Graphics, Infographics & Data, and Web & Social Media. Specific offerings may include logo concepts, brand identity systems, typography frameworks, icon sets, illustrations, graphic asset packs, infographics, data visualisations, web banners, social media templates, thumbnails and related visual marketing deliverables within those categories.

EAST STYLE LIMITED operates and administers the Platform and facilitates service discovery, project initiation, communications, payment-related functionality and other Platform-level processes. The Company does not itself perform the visual marketing Services and does not guarantee the availability of any particular Independent Service Performer or specific Service at all times.

The availability, scope, description and specifications of Services may change where reasonably necessary to reflect operational, commercial, technical, legal or compliance requirements. The Platform may introduce new offerings within the approved service categories, modify existing offerings or discontinue particular Services.

Service descriptions, visual examples, estimated delivery information and other Website content should be read together with the scope and requirements applicable to the relevant project. Where project-specific terms have been expressly agreed through the Platform and conflict with a general Service description, the agreed project-specific terms will prevail to the extent of that conflict.

Video files may be submitted as reference materials where relevant to a project request. Video production and video editing are not offered as final Services through the Platform.

16. Intellectual Property and Usage Rights

Users retain ownership of intellectual property rights they hold in materials submitted through the Platform. By submitting such materials for a project, the User grants the Company and the relevant Independent Service Performer the limited rights necessary to receive, access, process, reproduce and use those materials solely to operate the Platform, administer the project and perform the requested Services.

The User represents that all trademarks, logos, images, text, documents, video reference files, brand materials and other content submitted through the Platform are either owned by the User or provided with all rights, licences, permissions and authority necessary for their intended use. The User remains responsible for claims arising from materials supplied without sufficient rights or authorisation.

Rights in final deliverables are determined by the terms applicable to the relevant Service or project and by the rights held or granted by the Independent Service Performer who creates them. Unless expressly stated otherwise for the relevant project, payment for a Service does not transfer ownership of pre-existing intellectual property, third-party materials, licensed assets, fonts, stock resources, templates, tools or other elements that are subject to separate rights or licence conditions.

Unless otherwise stated for a particular Service or project, upon full payment the User receives a non-exclusive, worldwide right to use the final deliverables for the commercial, promotional, editorial, business or internal purposes for which they were created. This right does not extend to pre-existing materials, third-party assets, fonts, stock resources, templates or other elements subject to separate licence terms.

Where the applicable project terms provide the User with rights to use final deliverables, those rights become effective only after all amounts due for the relevant Service have been paid in full, unless otherwise expressly agreed.

Neither the Company nor the Independent Service Performer guarantees that a proposed name, logo, slogan, design, branding element or other deliverable is available for trademark registration, exclusive ownership or unrestricted use in every jurisdiction. Users are responsible for obtaining any trademark searches, legal clearance, registrations or other professional advice they consider necessary before adopting, registering or commercially exploiting a deliverable.

Unless expressly included in the agreed project scope, drafts, preliminary concepts, rejected or unused proposals, source files, editable working files, production files, methodologies, templates and other working materials are not included in the final deliverables.

The Company may retain project records, communications, submitted materials and copies of deliverables where reasonably necessary for Platform administration, recordkeeping, fraud prevention, dispute resolution, compliance with legal obligations or the establishment, exercise or defence of legal claims, subject to applicable data protection and confidentiality requirements.

17. Billing and Account Information

You must provide accurate, complete, current and verifiable account, billing and payment-related information necessary to purchase Services through the Platform. You are responsible for keeping your account details, billing information, email address and other relevant contact information up to date.

Payments associated with Services are processed through authorised third-party payment providers. EAST STYLE LIMITED does not provide banking, payment account, e-money, money transmission or financial custody services and does not hold itself out as a financial institution.

The Company or the relevant payment provider may request additional information where reasonably necessary to verify account or transaction details, prevent fraud, address disputed or unauthorised payments, comply with applicable legal requirements or protect the security and integrity of the Platform.

The Company may decline, restrict, suspend or cancel a transaction or related project activity where it reasonably believes that the information provided is materially inaccurate, incomplete or misleading, or that the payment activity may be unauthorised, fraudulent, duplicated, abusive or otherwise present a material legal, financial, operational or compliance risk.

Where reasonably practicable and lawful, the Company may notify the User through the contact details associated with the account regarding measures taken in connection with a payment or billing issue.

18. Third-Party Websites and External Links

The Website may contain links to, integrations with or references to third-party websites, applications, payment providers, platforms or other external resources that are owned or operated independently of the Company.

The inclusion of a third-party link, integration or reference does not by itself constitute an endorsement, recommendation or approval of the relevant third party, its products, services or activities.

The Company does not control third-party websites or services and is not responsible for their availability, security, content, functionality, terms, privacy practices or compliance with applicable law.

If you access or use a third-party website or service through a link or integration made available on the Platform, your use of that external service is governed by the terms, privacy policies and other rules established by the relevant third party.

The Company is not responsible for transactions, communications, content, products, services or data processing activities that take place solely within an external third-party environment outside the Platform, except to the extent responsibility cannot lawfully be excluded.

These Terms & Conditions govern your use of the Website and Platform and do not replace or modify any separate agreement that may apply between you and an independent third-party service provider.

19. Personal Data

The collection, use, storage, disclosure and other processing of personal data in connection with the Website and Platform are governed by the Privacy Policy published on the relevant Website.

By accessing or using the Platform, you acknowledge that you have read the Privacy Policy and understand that personal data will be processed in accordance with that policy and applicable data protection law.

20. Disclaimer and Limitation of Liability

The Platform and its related functionality are provided on an “as is” and “as available” basis, except where expressly stated otherwise in these Terms & Conditions or required by applicable law.

The Company does not guarantee that the Website or Platform will always be available, uninterrupted, secure or free from technical errors. Temporary interruptions may occur as a result of maintenance, updates, technical failures, third-party infrastructure issues, security incidents or circumstances beyond the Company’s reasonable control.

Services available through the Platform are performed by Independent Service Performers. EAST STYLE LIMITED operates the Platform and facilitates access to those Services but does not itself create or perform the relevant visual marketing deliverables. To the fullest extent permitted by applicable law, the Company does not guarantee the professional, commercial or creative outcome of any Service performed by an Independent Service Performer beyond obligations expressly assumed by the Company under these Terms & Conditions.

To the fullest extent permitted by applicable law, the Company shall not be liable for indirect, incidental, special or consequential losses, or for loss of profits, revenue, business opportunities, goodwill, anticipated savings or other commercial losses arising from the use of or inability to use the Platform, except where such liability cannot lawfully be excluded or limited.

Nothing in these Terms & Conditions excludes or limits liability for fraud, fraudulent misrepresentation, death or personal injury caused by negligence, or any other liability that cannot be excluded or limited under applicable law.

Where liability cannot lawfully be excluded, it shall be limited only to the maximum extent permitted by applicable law.

Nothing in this Section limits any liability that an Independent Service Performer may have directly to a User in connection with the performance of a Service.

21. Severability

If any provision of these Terms & Conditions is found by a court or other competent authority to be unlawful, invalid or unenforceable, that provision shall be interpreted or limited to the minimum extent necessary to make it lawful and enforceable while preserving its intended effect as far as reasonably possible.

If such interpretation is not possible, the relevant provision shall be treated as severed from these Terms & Conditions. The remaining provisions shall continue in full force and effect.

22. Termination

These Terms & Conditions remain applicable for as long as you access or use the Website or Platform.

You may discontinue use of the Platform at any time and may request closure of your account in accordance with the applicable Platform procedures, subject to any outstanding projects, payments, disputes or other obligations that must first be addressed.

The Company may restrict, suspend or terminate an account or access to the Platform where it reasonably believes that the User has materially breached these Terms & Conditions, violated applicable law, engaged in fraudulent, abusive or unauthorised activity, failed to satisfy applicable verification requirements or created a material legal, operational, security or compliance risk.

Termination or suspension does not affect rights, obligations or liabilities that arose before the effective date of termination. Outstanding payment obligations, pending disputes, chargebacks, reversed transactions, intellectual property obligations and other provisions that by their nature are intended to survive termination shall remain enforceable.

Where reasonably necessary, the Company may suspend or cancel pending Platform activity, restrict the initiation of new projects or refuse future use of the Platform. The effect of termination on any payment, refund or pending project will be determined in accordance with these Terms & Conditions, applicable project terms and applicable law.

23. Delivery Terms

Completed deliverables are provided electronically through the Platform or by another electronic method made available for the relevant project. Where applicable, project-related notifications may also be sent to the verified email address associated with the User’s account.

A project will ordinarily be treated as delivered when the final deliverables have been made available to the User through the agreed electronic delivery method.

Any estimated delivery timeframe presented through the Platform is based on the nature and scope of the Service, project requirements, level of customisation, information and reference materials supplied by the User and other relevant circumstances. Unless a deadline has been expressly confirmed as binding for a particular project, an estimated delivery date is provided for guidance only.

Delivery may be affected by incomplete or inaccurate project information, delayed User responses or approvals, requested revisions, changes to the agreed scope, technical issues, third-party service interruptions or circumstances beyond the reasonable control of the relevant Independent Service Performer or the Company.

Independent Service Performers are responsible for performing and delivering the Services they undertake. The Company may facilitate project administration and communications relating to delivery but does not itself create the deliverables.

Where reasonably practicable, the User may be informed of a material anticipated delay. A reasonable delay does not automatically entitle a User to compensation or a refund unless otherwise required by applicable law or the applicable project terms.

24. Complaints

Users may submit complaints concerning Platform functionality, project administration or Services obtained through the Platform.

Complaints relating to a project should be submitted in writing from the email address associated with the relevant account to support@bindersbay.com where the project relates to Bindersbay, or to support@emdashco.com where the project relates to EmDashCo. The complaint should contain sufficient information to identify the relevant account and project, a clear description of the issue and any supporting materials reasonably necessary for its assessment.

Unless a longer period is required by applicable law, complaints concerning completed deliverables should be submitted within fourteen (14) calendar days after the relevant deliverables are made available to the User. This fourteen (14) day period applies only to the Platform's internal complaint procedure and does not limit any statutory rights, remedies or legal claims available to the User under applicable law.

When reviewing a project-related complaint, the Company may consider the agreed scope, project requirements, communications, revision history, submitted reference materials, final deliverables and other information reasonably relevant to the matter. The Company may request additional information from the User or the relevant Independent Service Performer where necessary.

A project-related complaint may be considered where the delivered work materially differs from clearly documented project requirements, where agreed deliverables are materially incomplete or where another material issue concerning the agreed scope can be objectively identified.

Differences based solely on subjective aesthetic preference or requirements introduced after the scope was established do not, by themselves, establish that the Service was improperly performed.

Where a complaint is considered justified, the Company may facilitate an appropriate resolution between the User and the relevant Independent Service Performer and may apply any Platform-level remedy available under the applicable project terms. Depending on the circumstances, this may include facilitating corrections or revisions, replacement of affected deliverables, a service credit, partial or full refund where applicable, or another reasonable resolution.

Submitting a complaint does not automatically suspend payment obligations, establish entitlement to a refund or guarantee any particular remedy.

25. Independent Service Performers

Services available through the Platform are provided by Independent Service Performers acting on their own behalf.

Independent Service Performers participate independently and are not employees, agents, partners, representatives, authorised signatories or members of an internal EAST STYLE LIMITED team. Nothing in these Terms & Conditions creates an employment, agency, partnership or joint venture relationship between the Company and an Independent Service Performer.

Independent Service Performers are responsible for the professional performance of the Services they undertake, including compliance with the agreed project scope, applicable law and any separate terms governing their participation on the Platform.

EAST STYLE LIMITED operates and administers the Platform, provides the Platform infrastructure and facilitates service discovery, project initiation, communications, payment-related functionality and other Platform processes. The Company does not itself perform the visual marketing Services made available through the Platform.

Independent Service Performers may be required to complete an application or review process before participation is enabled. Depending on the relevant Platform and circumstances, the Company may request professional information, portfolio materials, additional information or a professional assessment reasonably relevant to the applicant’s stated area of expertise.

Any remuneration, payout procedures, eligibility requirements, performance obligations, account requirements and other terms applicable specifically to Independent Service Performers are governed by the separate terms or arrangements applicable to their participation and do not form part of the User-facing provisions of these Terms & Conditions unless expressly stated otherwise.

Where payments to Independent Service Performers are facilitated through the Platform, the relevant payment or payout processing may be carried out by authorised third-party payment service providers. EAST STYLE LIMITED does not provide banking, e-money, money transmission or financial custody services.

26. Payment Policy

Services purchased through the Platform are subject to payment in accordance with the price and payment terms displayed or confirmed during the relevant checkout or project process.

Where full payment is required before a Service or project can commence, processing of the relevant request will begin only after the applicable payment has been successfully authorised or confirmed by the relevant third-party payment service provider.

By completing a purchase through the Platform, you authorise the processing of the applicable transaction by the relevant payment service provider and agree to provide accurate and valid payment and billing information.

Payment transactions are processed through authorised third-party payment service providers. EAST STYLE LIMITED does not independently provide regulated payment, banking, e-money, money transmission or financial custody services and does not require Users to maintain a payment account with the Company.

Available payment methods and currencies are those displayed and supported by the Platform and the relevant payment service provider at the time of the transaction. Availability may vary according to technical capabilities, jurisdiction, payment provider requirements and applicable law.

The Company may modify available payment methods, supported currencies or other payment-related Platform functionality where reasonably necessary for operational, legal, technical, compliance or legitimate business reasons. Such changes will not alter transactions that have already been successfully completed unless otherwise required by applicable law.

Any applicable taxes, charges or currency conversion costs disclosed during the transaction process or imposed by a User’s own payment provider are the responsibility of the relevant party in accordance with applicable law and the terms of the relevant provider.

27. Refund Policy

Refunds relating to Services purchased through the Platform are considered in accordance with these Terms & Conditions, the circumstances of the relevant project and applicable law.

The Company may administer or facilitate the refund process through the Platform where applicable, but doing so does not make the Company the provider of the underlying Service.

Where revisions form part of the applicable Service or agreed project scope, the User should ordinarily allow the relevant Independent Service Performer a reasonable opportunity to address material issues within that scope before requesting a refund. Requests introducing new requirements, additional deliverables, materially different creative direction or other changes outside the agreed scope may require additional payment or be treated as a separate project.

A refund request may be considered where an agreed Service has not been delivered within a reasonable period without valid justification, where agreed deliverables are materially incomplete, or where the final deliverables materially fail to conform to clearly documented project requirements and the issue cannot reasonably be resolved through available corrections or revisions.

When considering a refund request, the Company may review the agreed project scope, User instructions, submitted reference materials, communications, revision history, work completed, deliverables provided and information supplied by the relevant Independent Service Performer.

Depending on the circumstances, an appropriate resolution may include correction or revision by the Independent Service Performer, replacement of affected deliverables, a service credit, partial refund, full refund or another reasonable remedy available through the Platform.

Except where required by applicable law, a refund will not ordinarily be provided solely because of a change in subjective preference, business strategy or creative direction after work has commenced, or because of requirements that were not included in the agreed project scope.

Refund requests may also be refused where the relevant issue results from materially incomplete or inaccurate information supplied by the User, lack of required rights in User-provided materials, fraudulent activity, abusive conduct, misuse of payment dispute or chargeback procedures, or another material breach of these Terms & Conditions.

Where a refund is approved, it will ordinarily be returned using the original payment method through the relevant third-party payment provider. The timing and technical processing of a refund may depend on that provider and the User’s financial institution. Third-party charges that are not received or controlled by the Company may be non-refundable where permitted by applicable law.

Nothing in this section limits any mandatory refund, cancellation or other statutory rights available to a User under applicable law.

28. Confidentiality

Non-public project information submitted through the Platform, including project briefs, instructions, communications, files, reference materials and business information, will be handled for the purposes of operating the Platform, facilitating the relevant project and enabling the Independent Service Performer to perform the requested Services.

The Company may make project-related information available to the relevant Independent Service Performer and to authorised contractors or service providers only where access is reasonably necessary for Platform operation, project administration, technical support, payment processing, security or other legitimate purposes connected with the Platform.

The Company applies reasonable technical and organisational measures intended to protect non-public information against unauthorised access, disclosure, alteration, misuse or loss. Independent Service Performers and other recipients of confidential information may also be subject to applicable contractual, professional or legal confidentiality obligations.

Project-related records and materials may be retained for periods reasonably necessary for Platform administration, fulfilment of applicable legal obligations, fraud prevention, dispute resolution, recordkeeping and the establishment, exercise or defence of legal claims, subject to the Privacy Policy and applicable data protection law.

Confidential information may be disclosed where required by law, court order, regulatory requirement or other lawful process, or where reasonably necessary to investigate fraud, address payment disputes, protect legal rights or cooperate with competent authorities.

29. Dispute Resolution

If a dispute, claim or disagreement arises in connection with the Website, Platform, a Service or these Terms & Conditions, the parties should first attempt to resolve the matter through good-faith communication.

A User raising a dispute should contact the Company using the contact information provided below and provide sufficient information to identify the relevant account, project or transaction and explain the nature of the dispute.

Where a dispute concerns Services performed by an Independent Service Performer, the Company may facilitate communications and review relevant Platform records for the purpose of assisting the parties in seeking a reasonable resolution. Such involvement does not make the Company the provider of the disputed Service.

If a dispute cannot be resolved informally, the parties retain the rights and remedies available to them under applicable law.

Nothing in this section prevents a party from seeking urgent, interim or injunctive relief from a competent court where appropriate, or limits any mandatory legal rights available to a consumer.

30. Arbitration

Where the parties expressly agree to resolve a particular dispute through arbitration, and such an agreement is valid and enforceable under applicable law, the arbitration may be conducted in England in the English language in accordance with the applicable arbitration law and any procedure agreed between the parties.

No provision of these Terms & Conditions requires an individual acting as a consumer to submit a dispute exclusively to arbitration where such a requirement would be invalid, unfair or unenforceable under applicable consumer protection law.

Where no valid and binding arbitration agreement applies, disputes may be brought before the courts having jurisdiction under Section 31 of these Terms & Conditions.

31. Governing Law and Jurisdiction

These Terms & Conditions and any non-contractual obligations arising out of or in connection with them are governed by the laws of England and Wales.

Subject to any mandatory rights available under applicable consumer protection law, the courts of England and Wales shall have jurisdiction over disputes arising out of or relating to these Terms & Conditions, the Website or the Platform.

If you use the Platform as a consumer and applicable law gives you the right to bring proceedings in another competent jurisdiction or provides other mandatory protections that cannot be contractually excluded, nothing in these Terms & Conditions removes those rights.

Where the parties have entered into a valid and enforceable arbitration agreement in accordance with Section 30, the relevant dispute may instead be resolved under that agreement to the extent permitted by law.

32. Force Majeure

The Company shall not be responsible for delay, interruption or failure to perform its Platform-related obligations where performance is prevented or materially affected by circumstances beyond its reasonable control.

Such circumstances may include natural disasters, epidemics, acts or restrictions of government or public authorities, war, terrorism, civil unrest, labour disputes, sanctions, failures of utilities, cyber incidents, internet or telecommunications disruptions, hosting or infrastructure failures, and interruptions affecting technology, payment or other third-party service providers.

The performance of affected obligations may be suspended for the period during which the relevant circumstances prevent or materially interfere with performance. The Company will use reasonable efforts to restore affected Platform functionality when reasonably practicable.

Where a force majeure event materially affects a particular project, the rights of the User concerning that project, including any applicable cancellation or refund rights, will be determined in accordance with these Terms & Conditions and applicable law.

33. Changes to These Terms

The Company may amend these Terms & Conditions where reasonably necessary to reflect changes to the Platform, Services, applicable law, regulatory requirements, security practices or business operations.

The current version of these Terms & Conditions will be published on the Website together with the date of the latest update.

Where an amendment materially affects Users’ rights or obligations, the Company may provide additional notice through the Platform, by email or by another reasonable method where required or appropriate.

Amendments will take effect from the date specified in the updated Terms & Conditions. Continued use of the Platform after an amendment becomes effective constitutes acceptance of the revised Terms to the extent permitted by applicable law.

If you do not agree with an amendment, you should discontinue future use of the Platform. Changes to these Terms & Conditions will not retrospectively alter rights or obligations relating to a transaction or project already concluded unless required by law or expressly agreed by the relevant parties.

34. Contact Information

Bindersbay and EmDashCo are operated by EAST STYLE LIMITED, company number 15670708, with registered address at 72 Halliwick Road, London, England, N10 1AB.

For enquiries relating to Bindersbay, contact support@bindersbay.com.

For enquiries relating to EmDashCo, contact support@emdashco.com.

Telephone: +44 7540 987633.